Shipping & Returns

💖 Our Love-It-or-Leave-It Return Policy: Because Glam Should Be Stress-Free! 💖

We aim for your Easy Glam experience to be flawless, but we understand that glitches occur. Here's the lowdown on returns – as easy as chatting with your closest pals!

🎉 Return Policy:

Returns are completely fine – we understand that minds can change.

💔 Faulty or Damaged Items:

If your order arrives in less-than-perfect condition, don't worry – we've got your back.

Snap a photo or record a brief video within 24 hours of receiving your order (making sure to show the timestamp) and send it to our customer service team at info@easyglam.co.nz.

💸 Refunds:

Received an item that's not up to par? No problem – you're entitled to a full refund.

Simply provide us with evidence, and we'll swiftly rectify the situation.

💌 How to Initiate a Return:

Drop us an email at info@easyglam.co.nz with your details and the reason for the return.

✨ Customer Satisfaction:

We're committed to ensuring your Easy Glam experience is as wonderful as you are.

Because life's too short for complications, and your glamour should always be on point! 💄✨

Have any questions? Feel free to reach out to us at info@easyglam.co.nz.

🌟 Shipping Policy: Because We're Fabulous and So Are You! 🌟

At Easy Glam, we prioritize getting your orders to you promptly – who wants to wait around? Here's how we handle shipping:

🚚 Shipping Schedule:

We process orders Monday through Friday. Orders placed before 3 pm New Zealand Time are dispatched on the same day!

Orders placed after 3 pm will be shipped out the following day.

✨ International Shipping:

Yes, we ship worldwide – bringing glam to doorsteps around the globe!

⌛ Delayed Shipping:

We understand that sometimes delays occur. If your order is more than 10 days late, please reach out to us at info@easyglam.co.nz, and we'll assist you promptly.

🌎 Lost Shipments:

Once your order leaves our facility, it's in the hands of the couriers. While we're unable to take responsibility for lost or stolen packages, we're here to help if there's an issue with the address provided.

If your order hasn't arrived after 2 weeks, please contact us at info@easyglam.co.nz, and we'll do our best to assist you.

🕵️‍♀️ Tracking:

Keep an eye on your order with the provided tracking number. Our courier partners – NZ POST and ARAMEX for Kiwis, and NZ POST for our Aussie and international customers – can also provide updates.

🇳🇿 Within New Zealand – Shipping Options:

We offer reliable shipping options within New Zealand to ensure your glam reaches you promptly.

Delivery Times:

Courier: 1-3 Working Days - $7.00

Rural Courier: 1-3 Working Days - $9.00

Because while looking glamorous is essential, getting there should be hassle-free! 💁‍♀️✨

If you have any further questions, don't hesitate to contact us at info@easyglam.co.nz. Let's keep the conversation going!

Sending glam hugs and lipstick smudges,
The Easy Glam Team 💋✨